To make an in-store return or exchange, the customer must bring the original receipt or packing slip and the item in its original condition with tags attached. Customers can return or exchange items purchased online or in-store at any of Fashion Nova’s retail locations within 30 days of the delivery date. In addition to online returns and exchanges, Fashion Nova also offers in-store returns and exchanges. Once the returned item has been received and processed, the store credit or refund will be issued, and the customer can use that credit to purchase the replacement item.
#REFUND FASHION NOVA FREE#
Refunds for returns will be issued to the original payment method once the returned item has been received and processed.įor exchanges, Fashion Nova accepts exchanges within 30 days of the purchase and offers free return shipping within the US, but the customer is responsible for the shipping costs for the replacement item. Fashion Nova recommends using a shipping method that includes tracking and insurance to ensure the safe return of the item. The company offers a refund or store credit for the returned items, depending on the customer’s preference.įor returns, the customer is responsible for the return shipping costs, and the original shipping fees are non-refundable. The returned items must be in their original condition, unworn, and with the tags still attached. Fashion Nova Return Policyįashion Nova has a straightforward return policy that allows customers to return or exchange items within 30 days of the original delivery date. The customer must provide photos of the damage, and Fashion Nova will provide a prepaid shipping label for the return. If a customer receives a damaged or broken item from Fashion Nova, they can contact customer service within 14 days of receiving the item to request a return or exchange.
#REFUND FASHION NOVA UPDATE#
We will update this page when we have more information. We don’t have a mailing date yet for payments. Your payment amount depends on several factors, including how many people file claims. To be eligible, you must file a claim by August 15, 2023. What is the deadline to apply for a refund? How do I apply for a refund?Īpply for a refund online at. If you meet these four requirements, you may apply for a refund, even if you got money earlier from a different Fashion Nova settlement. You have not already received a refund for the products.You were not satisfied with the products AND.Your purchase decisions were influenced by customer reviews and ratings.You bought products from before November 21, 2019.
You may apply for a refund if you meet all four requirements: What was the lawsuit about?Īccording to the FTC, Fashion Nova didn’t publish hundreds of thousands of negative reviews about its products and made average star ratings look better by excluding reviews with less than four stars. The FTC is now using that money to provide refunds.
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